Privacy Policy

Effective Date: November 2025

Gonram.co.nz (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect the personal information of visitors and customers on our website https://gonram.co.nz (the “Site”).

By using our Site or purchasing our products/services, you consent to the practices described in this policy.

1. Information We Collect

When you visit or interact with our Site, we may collect the following types of information:

a. Personal Information:

Name
Email address
Billing and shipping addresses
Phone number
Payment information (processed securely by our payment gateway)

b. Non-Personal Information:

IP address
Browser type and version
Pages you visit and time spent on our Site
Referring URLs

c. Cookies & Tracking Technologies:

We may use cookies to improve your experience, remember preferences, and analyze site traffic. You can manage cookies through your browser settings.

2. How We Use Your Information

We may use the information collected for:

Processing and fulfilling orders
Communicating with you about your order, payment, or inquiries
Sending order updates, receipts, and bank transfer instructions
Improving our Site, products, and services
Sending promotional emails (if you have opted in)
Complying with legal obligations

3. WooCommerce & Online Store Specific Information

If you place an order through our Site:

Order Details: We collect information like products purchased, order total, and shipping details.
Payment Information: Payment is processed securely via our payment gateways (e.g., Stripe, Bank Transfer). We do not store full credit card information on our servers.
Emails: You will receive transactional emails such as order confirmation, payment instructions (for Bank Transfer), and shipping updates.
Bank Transfer Payments: If you select Bank Transfer, your order will be placed “On hold” until payment is received. We will send instructions via email for completing your payment.

All transactional emails are sent securely and only to the email address you provide during checkout.

4. Sharing Your Information

We do not sell or rent your personal information. We may share information with:

Service providers who help us run the Site or process payments (e.g., WooCommerce, Stripe)
Shipping companies to deliver your orders
Law enforcement or government agencies if required by law

All third-party providers are required to keep your data confidential.

5. Security of Your Information

We take reasonable steps to protect your information from unauthorized access, alteration, disclosure, or destruction. This includes:

Secure payment gateways
SSL encryption on the Site
Restricted access to personal information within our team

6. Your Rights under NZ Privacy Act 2020

Under the New Zealand Privacy Act 2020, you have the right to:

Request access to personal information we hold about you
Request correction of your personal information
Request that we stop using or disclose your personal information
Withdraw consent for marketing communications

To exercise your rights, please contact us at [your email address]. We will respond promptly in accordance with the law.

7. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to read their privacy policies before providing any personal information.

8. Children’s Privacy

Our Site is not directed at children under 13 years old. We do not knowingly collect personal information from children.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a new “Effective Date.” Please check back periodically.

10. Contact Us

If you have any questions or concerns regarding this Privacy Policy or how we handle your personal information, please contact us:

Email:[email protected]
Address: 77 New Windsor Road, New Windsor, Auckland, New Zealand, 0600